BEYOND™ HEARING AID & APP - SUPPORT

Using the BEYOND app will allow you to have full functionality with your Widex BEYOND hearing aids. Using the BEYOND app allows access to: Personalized programs, directional focus, and individual adjustment of bass, middle and treble sounds.

Please check that both hearing aids are connected to the phone and that the volume of both hearing aids is the same. Check that there is a fresh battery in the hearing aid with no streaming sound. Finally, check in the iPhone settings that you have streaming set to both hearing aids. Settings > General > Accessibility > Hearing Aids > tap on your hearing aids in DEVICES > check Stream to hearing aids.

You may experience a better sound quality when listening to music streaming by selecting the Music program via the app (Music program is not available in all models).

If you cannot see the Music program in your list of programs, please contact your hearing care professional to have it added (Music program is not available in all models).

Widex BEYOND hearing aids are compatible with the all DEX accessories except the M-DEX. Please ensure that you are not streaming from your iPhone to hear streams from any DEX accessories.

You will need to ensure that you are not streaming sound from your phone to hear streaming from DEX accessories. Stop the stream from your phone to connect to your DEX accessories.

The RC-DEX and hearing aid buttons are inactive during streaming. Stop streaming to activate the program button.

You will only be able to choose all directions in Directional focus if you have a connected pair of Widex BEYOND hearing aids, and you are using the Widex BEYOND app to control them.

You may not have given permission to the Widex BEYOND app to access your camera and photos. Go to: Settings > scroll down to the BEYOND app > then switch on permission for Photos and Camera.

The Widex BEYOND app would like to access your photos and camera to allow you to personalize programs by adding your own photos.

You may not have given permission to the app to access your location. Go to: Settings > scroll down to the BEYOND app > Location > select Always Or: You may have disabled Location Services altogether. Go to Settings > Privacy > Location Services and enable Location Services.

You may not have given permission to the app to access your location. Go to: Settings > scroll down to the BEYOND app > Location > select Always. Or: You may have disabled location services altogether. Go to Settings > Privacy > Location Services and enable Location Services.

The Widex BEYOND app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.

You must be running Apple Watch OS 2.0 or later to install the Widex BEYOND Apple Watch app

Select Programs in the bottom menu. Then select Edit at the top of the next screen. Click on the delete button and you will be asked to confirm this action.

You can save up to 5 personal programs in a non-streaming mode and up to 5 personal programs in iPhone streaming modes. No personal programs can be created when streaming DEX accessories.

Via the iPhone settings. Settings > General > Accessibility > Hearing Devices > tap on your hearing aids in DEVICES > Forget this device.